Review Management Platform
Your Reputation Is Everything
TESSA’s Review Management Platform increases good reviews and reduces visibility of bad
Positive reviews increase revenues, e.g., a one star increase on Yelp can boost sales by 5-9%.1 We provide a system which allows your customers to easily leave positive reviews that are seen by millions of people on the largest consumer advocacy sites on the web. On the flipside, any complaints or non-positive feedback that is received will be forwarded directly to you so that you can resolve the problem with the customer or take their feedback into consideration. Thereby, minimizing bad reviews.
Positive Reviews Are Priceless
Let your customers know that their satisfaction is your number one priority
When a potential customer reads many positive reviews about your business online, they are assured that they will be satisfied with your products or services. You are a better choice than your competitors. A recent study shows that 72% of consumers trust online reviews, as much as, personal recommendations.2 Customers that leave positive reviews essentially transform into members of your salesforce. They let others know how excellent you are and they build trust and authority. With TESSA’s Review Management Platform, you will receive more positive reviews than ever before.
Negative Reviews Hurt Businesses
Don’t let them hurt yours!
There is nothing that can hurt a business more than negative publicity and bad reviews on websites that are visited by your prospective customers. While most customers, although completely satisfied, do not leave reviews, it is those very few “special” customers that leave bad feedback. These few customers can do irreparable damage to your business. Studies have shown that a bad customer experience could result in a 22% drop in business.3 Chances are that you cannot and will not always receive 100% positive feedback from your customers. Let’s face it, there are all kinds of people out there. At TESSA, we believe that you have the right to defend your business’s name. We empower you to handle each customers complaint in a professional, discreet, and productive manner without having your reputation slandered by an anonymous person hiding behind a computer.
We empower your customer service by managing the visibility and response to customer reviews.
What if I Already Have Negative Reviews?
We have the solution!
If you have negative reviews regarding your business online, you are most likely losing business. Many consumers that find negative reviews about a business online will completely rule out ever doing business with them. How do we solve this problem? Simple, we dilute these negative ratings and reviews with 100% real reviews from your customers. We utilize cutting-edge technologies in our Review Management Platform to allow your customers to quickly and easily leave positive reviews about your business from their mobile device or computer. As the number of positive reviews increase, so will your customer base, trust, and revenue.
Preserve , Protect, and Power Your Business
We defend your reputation through our advanced Review Management services
The thought of someone ruining your reputation from leaving negative comments for everyone to see can keep business owners lying awake at night. Many owners have worked tirelessly, day in and day out, to keep their customers happy and provide top notch services and products. It can takes years of blood, sweat, and tears to build a good name for your business, but only minutes for it to be damaged on the Internet. At TESSA, our monthly Review Management campaigns were designed to not only protect your business’s reputation, but to also build it to levels that exceed your competitors (and your expectations).
Positive Reviews = Sales
Online Review Management References:
1 Harvard Business School (2011, October 4). Reviews, Reputation, and Revenue: The Case of Yelp.com. Retrieved from http://hbswk.hbs.edu/item/6833.html
2 Search Engine Land (2012, March). Study: 72% Of Consumers Trust Online Reviews As Much As Personal Recommendations. Retrieved from http://searchengineland.com/study-72-of-consumers-trust-online-reviews-as-much-as-personal-recommendations-114152
3 PRWeb (2011, March) One-In-Five U.S. Consumers Say Bad Customer Experience Leads Them to Switch Brands, According to Satmetrix Study. Retrieved from http://www.prweb.com/releases/2011/NetPromoter/prweb5191644.htm